SpinChester Privacy Policy

At SpinChester, we take your privacy seriously and are committed to protecting the personal data you share with us. This policy explains how we at SpinChester collect, use, store and safeguard your information when you access spinchester.com, register an account, or use any of our gaming services. By using our platform, you agree that we may process your data as described below.

Who We Are

SpinChester Online Casino is operated by Fortaprime SRL, registered in Costa Rica. We do not hold a dedicated gaming licence, and our services are provided under our corporate registration. Our Dutch-focused platform serves players across Europe, including the United Kingdom and the Netherlands, with localized content in English and Dutch. We are not available to residents of restricted jurisdictions, including the USA, Poland, Ukraine, Russia and several other listed countries, and we reserve the right to refuse service to anyone outside our permitted markets.

Information We Collect

When you create an account or interact with our services, we collect the following categories of information:

• We gather identity details such as your name, date of birth, address and contact information during registration
• We collect verification documents including ID, proof of residence and, where required, financial statements, to comply with our anti-money laundering obligations
• We record your payment and transaction history, including deposit and withdrawal methods such as Visa, Mastercard, Bank Transfer, Bitcoin, Ethereum and other supported currencies
• We track your gameplay activity, including games played, wagering amounts and bonus usage, to operate our Loyalty Program and VIP Loyalty Club
• We automatically collect technical data such as IP address, device type, browser information and cookies when you visit spinchester.com
• We store communications you send us through LiveChat, email or our Help Centre

How We Use Your Data

Our SpinChester platform uses the information we collect for several essential purposes. We use your data to verify your identity, process deposits and withdrawals, and comply with the AML wagering rules that apply to every deposit. We at SpinChester also use your gameplay data to calculate comp points, manage your progress through our 14-level Loyalty Program, and determine eligibility for reload offers such as Chester's Monday Spin Drop or the Tuesday Power Reload. Additionally, we use contact details to send you promotional offers, account notifications and responses to your support queries, unless you opt out of marketing communications.

Legal and Compliance Processing

We may request additional verification documents before approving a withdrawal, and we suspend payouts whenever inconsistencies are found in the information you provide. Our policy requires that any deposit made without gameplay must be wagered three times before withdrawal, and we process the related data to enforce this rule consistently across all accounts.

Sharing Your Information

We do not sell your personal data to third parties. However, our SpinChester team may share necessary information with:

• Payment processors handling your deposits and withdrawals across currencies including EUR, GBP, TRY, USD, AUD, CAD and supported cryptocurrencies
• Identity verification providers who assist us in confirming your age and residency
• Game providers and platform partners, such as Pragmatic Play, NetEnt and Betsoft, who require limited technical data to deliver gameplay
• Regulatory or law enforcement authorities where we are legally obligated to disclose information

Cookies and Tracking

We use cookies to improve your experience at SpinChester, remember your preferences, and analyse how our site performs. Our Vegas-style gaming interface, promotions and account dashboard rely on cookies to function correctly. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality on our site.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal and regulatory obligations. Loyalty points and level progress are wiped after three months of inactivity, but we may retain underlying transaction records for longer periods as required by applicable financial regulations.

Your Rights

As a player on our platform, you have certain rights regarding your personal data. We at SpinChester respect these rights and will respond to valid requests in a timely manner:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing of your information
• You may withdraw consent for marketing communications at any time

Data Security

We implement technical and organisational measures designed to protect your data from unauthorised access, loss or misuse. Our SpinChester systems encrypt sensitive information during transmission, and access to personal data is restricted to authorised personnel who need it to perform their duties, including processing withdrawals and verifying accounts opened through spinchester casino login.

Sweden and Restricted Benefits

While Sweden is not a restricted country for gameplay, we do not extend bonuses, VIP rewards or comp point exchanges to Swedish players. Our data processing for Swedish accounts reflects this limitation, and no bonus-related personal data is generated for these users.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with associated funds handled according to applicable law.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of SpinChester Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, please reach out through our LiveChat or Help Centre, available 24/7 in English and Dutch. We at SpinChester aim to respond promptly to all privacy-related enquiries submitted through our support channels.